Friday 13th Jan 2012 downtime

[Support]

We have had just over an hour of downtime in the early hours of the morning. In fact the whole data centre that we host our servers in has been down

We have experienced a network outage at DC5 tonight caused by the OSPF processes on our core routers failing.We do not as yet know the cause of the problem, but our network team is investigating this issue in order to prevent it recurring.We apologise for any inconvenience that this may have caused.

Apologies for the issues. Everything seems fine now although we are eager to find out what caused it. We will update you with more info as it becomes available.

[Support]

Apparently the issue is now completely resolved :

This issue has now been resolved and the network is now stable.

Apologies once again for the issue.

[SLCR]

Apparently the issue is now completely resolved :

Not for us I'm afraid (southleedscr).

We've had a number of issues recently and I have tried using your contact form but no-one replies. Do you have a telephone number we can call for support?

[Support]

Not for us I'm afraid (southleedscr).

We've had a number of issues recently and I have tried using your contact form but no-one replies. Do you have a telephone number we can call for support?

Hi there, we have replied to your other post in the Support Forum: Can't connect to server