Server down , no communication from support for 12 hours

Hi Harynda, we shall take a look at your account for you and get back to you as soon as possible.
 
Hi Harynda,

We have now fixed this issue for you.

Apologies for the inconvenience. To explain, we had a incorrect backup process consume too much temporary disk space and this therefore made the hard drive on the UK1 server temporarily full which was what caused this issue.
 
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